Help centre
Find answers to common shopping questions, or get in touch with our team.
Delivery
How is delivery arranged?
Enter your region, town, area, street address and phone number at checkout. You can also add a landmark or GhanaPost GPS address. Our team will use these details to arrange delivery with you.
Orders
Do I need an account to place an order?
No. You can check out as a guest. We only ask for the contact and delivery details needed for your order. If you have an account, you can sign in to see your orders in one place.
How can I check my order?
Keep your order number and the order page shown after payment. If you have an account, open Orders to see your progress. For help with a guest order, contact our team with your order number.
Can I change an order after placing it?
Contact our team as soon as possible with your order number and the change you need. We will check what can be done before the order is dispatched.
Payments
How do I pay for my order?
Add your items to the cart and go to checkout. After reviewing your order, choose Pay to open Paystack and select one of the payment options shown. Netyark does not collect your card details.
Still need a hand?
Call or email our team. We are happy to help.